Manager, Fraud Operations

Stack

Responsibilities

• ▹Lead one of Twilio's Fraud Operations organizations
• ▹Direct day-to-day team activities to consistently meet SLAs
• ▹Act as point of contact for high value customer incidents
• ▹Coach and mentor the team on fraud best practices
• ▹Partner with product, engineering and customer support teams to balance risk mitigation and customer experience

Requirements

• ▹Bachelor's degree in Business, Operations or similar, or equivalent job experience
• ▹1+ years of people management experience leading global operations teams in a fast-paced environment
• ▹2+ years experience in fraud, abuse or compliance in eCommerce, FinTech or telecommunications
• ▹Willingness to work a non-traditional schedule; weekends and holidays may be required
• ▹Strong written and verbal communication skills, comfortable presenting to various levels of leadership

Nice to have

• ▹Intermediate knowledge of SQL, Looker, Tableau or similar data extraction and visualization tools
• ▹Basic understanding of APIs and related technologies

Soft skills

About the company

Twilio delivers innovative communications solutions to hundreds of thousands of businesses and empowers millions of developers to craft personalized customer experiences, with a remote-first culture.