Field Service Manager, Nordics

Responsibilities

• ▹Lead, mentor and develop a team of field service technicians
• ▹Foster a culture of continuous improvement, high performance and customer-centricity
• ▹Oversee recruitment, training and professional development
• ▹Implement Daily Management and Problem Solving fundamentals as part of LEAN conversion
• ▹Ensure efficient delivery of field services: installation, maintenance, troubleshooting, repairs
• ▹Drive strategies to improve response times, service quality and customer satisfaction
• ▹Address complex customer issues in a timely manner
• ▹Manage the field service budget and resource allocation
• ▹Optimize field service processes and workflows
• ▹Collaborate with product management, sales and support teams
• ▹Develop strategies to drive growth and performance of the field service function
• ▹Analyze performance data and report to senior management
• ▹Ensure compliance with industry regulations, safety standards and company policies

Requirements

• ▹Bachelor's degree in Engineering, Business Administration or related field (Master's a plus)
• ▹5+ years of experience in field service management with a proven track record leading a team

Soft skills

About the company

PerkinElmer is an experienced and trusted leader in scientific solutions with over 80 years of legacy, supported by a global service network serving commercial, government, academic and healthcare customers.