Dynamics 365 Customer Engagement – Customer Insights

Stack

Responsibilities

• ▹Expert-level knowledge of Dynamics 365 Customer Insights – Journeys: designing, troubleshooting and optimizing Journeys, Segments, Events, Insights, Lead Management, Email Templates, Consent Management and more
• ▹Support customers in designing data models, ingesting data from external sources and importing it into Customer Insights – Journeys (Customer Insights – Data)
• ▹Extensive Power App development: design, customize and administer UI and business logic using the Power Platform
• ▹Develop, troubleshoot and maintain solutions and architecture of Dynamics
• ▹Advanced knowledge of D365 CE enterprise-level architecture and connecting with external systems
• ▹Integrate data from Dataverse, SharePoint, Azure and other sources
• ▹Develop and maintain Power Automate solutions with internal logic processing and connections to Dataverse and other services
• ▹Engage with key technical stakeholders and business decision makers
• ▹Deliver technical training and resolve complex Power Apps issues and architectural challenges
• ▹Evaluate and implement performance and stability enhancements within D365 CE
• ▹Provide customer-driven configuration and customization aligned with client business objectives

Requirements

• ▹Fluent English and Italian for business and technical conversations and workshops
• ▹Located in Italy
• ▹Exceptional organisational skills, able to transition seamlessly between diverse tasks and stakeholders as priorities change
• ▹Strong commitment to staying updated on modern engineering practices and tools
• ▹Experience in customer-facing roles

Nice to have

• ▹Architect and Functional Consultant level Microsoft certifications
• ▹Experience with Copilot Studio or other AI technologies
• ▹Knowledge of data analytics
• ▹Experience with Dynamics 365 Customer Insights – Data

Soft skills