Tier 2 Support Engineer

Stack

Responsibilities

• ▹Take ownership of technical issues and provide tier 2 support for major financial clients
• ▹Handle complex troubleshooting, investigations, and debugging, particularly in Fluent code
• ▹Implement configuration modifications and thoroughly document troubleshooting and resolution steps
• ▹Manage global customer technical issues, oversee internal escalations
• ▹Maintain the knowledge base, provide product feedback
• ▹Lead support-related projects
• ▹Collaborate with cross-functional teams such as R&D, Integration, PM

Requirements

• ▹At least 5 years of proven experience as a technical support engineer (Tier 2 or Tier 3)
• ▹Strong understanding of Linux systems, including log analysis, regular expressions, and process management
• ▹Ability to troubleshoot complex technical issues and manage escalation of ongoing issues
• ▹Understanding of networking principles, including telnet and TCP/IP
• ▹Excellent verbal and written communication skills in English

Nice to have

• ▹Experience as an integration engineer in a production environment
• ▹Experience in quality assurance (QA)
• ▹Knowledge of scripting languages such as Python and Bash
• ▹Background in finance
• ▹Familiarity with Jira and ServiceNow

Soft skills

About the company

Fluent Trade Technologies is a leading system integrator and hosting provider specializing in ultra-low-latency strategy and market data solutions for tier-1 financial institutions.