Senior Engineering Manager, Voice and Video

Stack

Responsibilities

• ▹Lead a team of senior engineers developing Twilio's next-generation media processing stack
• ▹Drive technical architecture decisions for low-latency, high-throughput media systems
• ▹Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• ▹Establish engineering excellence through code quality standards, testing practices, and operational reliability
• ▹Mentor engineers and provide technical guidance on complex media processing challenges
• ▹Balance technical debt reduction with feature development while maintaining service reliability
• ▹Own service performance metrics, reliability targets, and continuous improvement initiatives
• ▹Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• ▹Make key technology stack decisions that impact media processing capabilities

Requirements

• ▹5+ years of engineering management experience leading teams building distributed systems
• ▹Understanding of Voice/VoIP infrastructure and media handling challenges
• ▹Strong technical background architecting and building backend services at scale, operating with high reliability under strict SLOs
• ▹Deep understanding of systems design, microservice architecture, and cloud infrastructure
• ▹Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• ▹Track record of successfully delivering critical infrastructure projects with significant technical complexity
• ▹Experience improving developer velocity using AI tools
• ▹Strong knowledge of performance optimization, reliability engineering, and operational excellence

Soft skills

About the company

Twilio is a remote-first communications platform company serving hundreds of thousands of businesses and empowering millions of developers worldwide.