Senior Engineering Manager V&V Media

Stack

Responsibilities

• ▹Lead a team of senior engineers developing Twilio's next-generation media processing stack
• ▹Drive technical architecture decisions for low-latency, high-throughput media systems
• ▹Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• ▹Establish engineering excellence through code quality standards, testing practices, and operational reliability
• ▹Mentor engineers and provide technical guidance on complex media processing challenges
• ▹Balance technical debt reduction with feature development while maintaining service reliability
• ▹Build and evolve systems handling real-time media processing at scale
• ▹Own service performance metrics, reliability targets, and continuous improvement initiatives
• ▹Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• ▹Make key technology stack decisions that impact Twilio's media processing capabilities

Requirements

• ▹5+ years of engineering management experience leading teams building distributed systems
• ▹Understanding of Voice/VoIP infrastructure and media handling challenges
• ▹Strong technical background architecting and building backend services at scale, operating them with high reliability under strict SLOs
• ▹Deep understanding of systems design, microservice architecture, and cloud infrastructure
• ▹Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• ▹Track record of successfully delivering critical infrastructure projects with significant technical complexity
• ▹Experience in improving developer velocity using AI tools
• ▹Strong knowledge of performance optimization, reliability engineering, and operational excellence
• ▹Excellent communication skills, translating complex technical concepts across technical and non-technical audiences
• ▹Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Nice to have

• ▹Experience with SIP, RTP/RTCP or other communications protocols
• ▹Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• ▹Background in building low-latency, globally distributed systems
• ▹Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• ▹Experience in building Voice AI products
• ▹Knowledge of cloud infrastructure on AWS or similar platforms

Soft skills

About the company

Twilio builds a communications platform used by hundreds of thousands of businesses and empowers millions of developers worldwide, operating with a remote-first, globally distributed team culture.