Site Reliability Engineer

Responsibilities

• ▹Support software engineers by creating, maintaining and improving observability and alerting tools and frameworks
• ▹Use AI and agentic approaches to eliminate toil and streamline daily tasks
• ▹Own the Service Level Objectives (SLOs) framework and assist in designing SLIs and objectives to ensure service reliability
• ▹Own the incident management process: define best practices and standards, and drive continuous improvement through post-mortems and chaos engineering
• ▹Step in as Incident Commander during high-severity incidents
• ▹Develop and maintain tools such as Terraform modules or Go apps to automate and enhance reliability across services
• ▹Build and promote reporting on operational metrics and incidents to drive continuous improvement

Requirements

• ▹1 to 5 years of experience in SRE, DevOps or Software Engineering roles
• ▹Strong communication skills to adapt to different teams' expertise levels in a multidisciplinary environment
• ▹Strong knowledge of observability tools (e.g. Datadog) and understanding of metrics, logging and tracing
• ▹Troubleshooting/on-call experience in production environments, diagnosing and resolving technical issues (Kubernetes experience is a plus)
• ▹Full working proficiency in English
• ▹Ability to take ownership and align with business priorities across different contexts

Nice to have

• ▹Familiarity with incident management platforms (e.g. Grafana IRM)
• ▹Experience working with Service Level Objectives (SLOs) and Service Level Indicators (SLIs)
• ▹Exposure to programming in Go or strong interest in learning it
• ▹Experience integrating OpenTelemetry
• ▹Familiarity with object-oriented programming and scripting languages
• ▹Familiarity with web/mobile testing tools or curiosity about how software is tested at scale

Soft skills

What we offer

• ▹Hybrid work: 2-3 days at the office
• ▹4 additional weeks on top of legal maternity/paternity leave
• ▹50% healthcare coverage (Alan)
• ▹Financial support for home office equipment
• ▹Minimum 25 days of holiday per year
• ▹Local meal plan policy (Swile card)
• ▹50% of transportation costs covered (Forfait Mobilité Durable)

About the company

BlaBlaCar is the world's leading community-based travel app, enabling 27 million members a year to carpool or travel by bus in 21 countries. The team of 800 employees represents over 50 nationalities across 5 global offices, with 30% working fully remotely. The Site Reliability Engineering team sits within the Foundations department, one of seven teams providing consistent infrastructure, services and expertise to support BlaBlaCar's growth.