Technology Enablement Program Manager

Responsibilities

• ▹Drive and evolve Fin's IT Onboarding program, ensuring new hires join confidently from Week 1
• ▹Partner with HR, IT Operations, and functional teams to deliver a consistent, high-quality onboarding experience
• ▹Design and deliver IT awareness and education campaigns to help employees get the most out of Fin's technology stack, from productivity tools to AI-powered platforms like Claude
• ▹Lead adoption for new technology rollouts, driving communication, enablement, and training that reduce friction and drive usage
• ▹Shape how Fin talks about enterprise technology, owning the IT communications strategy from tool rollouts to policy changes

Soft skills

About the company

Fin (Intercom) is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Fin is the highest-performing AI Customer Agent on the market. Founded in 2011, it remains one of the largest private software companies, with nearly 30,000 global businesses using its products.