Agentic Technical Lead

Stack

Responsibilities

• ▹Architect the agentic systems framework that other teams use to build, configure, and deploy agents
• ▹Build configuration interfaces (e.g., chat-based UIs) for defining system prompts, selecting models, and composing agent topologies
• ▹Implement MCP Server and Client templates via Backstage for standardized scaffolding and catalog visibility
• ▹Continuously improve the framework: new agent patterns, tool integrations, orchestration abstractions, and reusable components
• ▹Build end-to-end evaluation pipelines with predefined quantitative metrics (accuracy, latency, cost, task completion) and qualitative assessments (coherence, safety, user satisfaction)
• ▹Enable dataset creation in LangFuse, LLM-as-judge pipelines, and experiment management workflows so teams can configure, evaluate, and iterate with confidence

Requirements

• ▹Deep expertise in LLMs and agentic systems
• ▹Strong architectural thinking
• ▹Ability to lead end-to-end in a fast-moving AI environment
• ▹Experience with LangGraph orchestration, LangFuse, and AWS infrastructure

About the company

Foundever is a global leader in the customer experience (CX) industry, with 150,000 associates across the globe delivering the best, AI-driven experiences for more than 750 of the world's leading and digital-first brands. The company is building a platform to orchestrate intelligent workflows that automate complex business processes at scale.