Lead AI Solutions Architect, Customer Success

Stack

Responsibilities

• ▹Define end-to-end AI solution architectures for customer programs
• ▹Design integrations between Genesys Cloud, AI services, enterprise applications, data platforms and third-party technologies
• ▹Establish architectural standards for scalability, resilience, security and maintainability
• ▹Review and approve technical designs produced by project teams
• ▹Serve as the technical authority for assigned customer engagements, guiding consultants through complex technical challenges
• ▹Lead architecture workshops and technical design sessions with customers
• ▹Provide governance throughout delivery to ensure alignment with the approved architecture
• ▹Design AI use cases including virtual agents, agent copilots, knowledge systems, workflow automation and analytics solutions
• ▹Define data requirements, integration patterns and AI governance considerations
• ▹Advise customer technical stakeholders on architecture decisions and trade-offs
• ▹Present technical recommendations to enterprise architects, IT leaders and platform owners
• ▹Contribute reusable assets and reference architectures, mentor consultants and senior consultants
• ▹Support presales activities for complex technical opportunities

Soft skills

About the company

Genesys helps organizations create better customer experiences through AI-powered experience orchestration, connecting people, systems, data and AI; its platform is used by more than 8,000 organizations in over 100 countries.