Product Manager, IT Department

Responsibilities

• ▹Handle and analyze support tickets within the team's service areas
• ▹Act as contact point with suppliers for incidents, problems, orders and changes
• ▹Ensure services are available, secure and up to date
• ▹Participate in troubleshooting, root-cause analysis and problem solving
• ▹Contribute to improvements, automation and efficiency of services
• ▹Maintain documentation, routines and knowledge articles
• ▹Support the organization in adopting and using new functionality
• ▹Participate in lifecycle planning, upgrades and phase-outs

Requirements

• ▹A few years of documented experience in system and product management in larger IT environments
• ▹Strong service-oriented mindset
• ▹Ability to build trust with both technical staff and business stakeholders
• ▹Analytical, methodical approach to troubleshooting in complex, multi-vendor environments
• ▹Structured way of working, taking ownership of issues through to resolution

Soft skills

What we offer

• ▹Stable employment in a secure organization
• ▹Trust-based leadership
• ▹Modern and pleasant work environment
• ▹Meaningful, developmental tasks

About the company

Domstolsverket (the National Courts Administration of Sweden) supports the entire Swedish court system of around 80 courts, authorities and boards, with approximately 7,600 employees in total. Its head office is in Jönköping, with local offices in Stockholm, Gothenburg, Malmö and Umeå, employing around 400 people.