Technical Support Specialist - German Speaking

Stack

Responsibilities

• ▹Investigate and troubleshoot complex technical issues across the Synthesia platform
• ▹Apply fixes, configuration changes or validated workarounds where possible
• ▹Escalate to Engineering with clear diagnostic details and impact assessments
• ▹Reproduce reported issues in internal environments to identify root causes
• ▹Analyse logs, data and customer configurations
• ▹Validate fixes or patches and confirm resolution with the customer
• ▹Document findings, solutions and technical procedures
• ▹Collaborate with Product and Engineering on bug reports and improvement suggestions

Requirements

• ▹At least 5 years of experience in technical support or a similar customer-facing technical role
• ▹Strong troubleshooting and problem-solving skills with a logical, analytical approach
• ▹Confident, clear written and verbal communication
• ▹Solid technical foundation and curiosity to learn new systems and tools
• ▹Experience diagnosing and resolving technical issues remotely
• ▹Ability to prioritise and manage workload in a fast-paced environment
• ▹SSO / WorkOS configuration and troubleshooting
• ▹REST APIs and Postman for testing and validation
• ▹Monitoring and debugging using Datadog
• ▹SaaS platform support and administration
• ▹Analysing HAR files and network traffic for issue reproduction
• ▹German language skills

Soft skills

What we offer

• ▹Competitive salary and stock options
• ▹Paid parental leave
• ▹25 days of annual leave plus public holidays and paid sick leave
• ▹Regular team socials
• ▹Referral scheme
• ▹A brand new computer and monitor

About the company

Synthesia is an AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, it is headquartered in London with offices across Europe and the US.