L1 Reports Engineer (m/f/d)

Stack

Responsibilities

• ▹First point of contact for customer inquiries
• ▹Clear, friendly and structured communication with customers
• ▹Analyze and resolve incoming customer support tickets
• ▹Create and customize reports using Handlebars.js according to customer requirements
• ▹Support customers with software configuration questions
• ▹Identify issues and gather relevant technical information
• ▹Recognize when escalation to Level 2 or the Product team is needed
• ▹Structured documentation of issues and solutions
• ▹Ensure high customer satisfaction through timely communication

Requirements

• ▹Very good communication and problem-solving skills
• ▹Customer-oriented, structured way of working
• ▹Strong troubleshooting mindset, enjoys identifying root causes
• ▹Basic knowledge of Handlebars.js or comparable templating languages (or willingness to learn quickly)
• ▹Able to work both independently and in a team
• ▹Native or fluent German
• ▹Good English
• ▹Initial experience creating or customizing reports/templates (e.g. HTML/CSS)
• ▹Basic understanding of web applications
• ▹Basic knowledge of M365, APIs and HTTP status codes
• ▹Experience with software configuration and identity and access management
• ▹Basic security awareness (passwords, phishing, secure device use)

Soft skills

What we offer

• ▹100% remote work with full scheduling flexibility
• ▹Transparent, trust-based company culture in an international SaaS scale-up
• ▹Modern tools, data-driven processes and fast decision-making
• ▹2-3 offsites and workshops per year for strategy, exchange and team spirit
• ▹High level of ownership and clear development perspectives
• ▹Opportunity to actively help shape a fast-growing SaaS company
• ▹Steep learning curve in customer success, onboarding, software processes and content creation
• ▹Close collaboration with the Customer Success and product teams
• ▹Flexible working hours

About the company

Boardwise is an international SaaS scale-up with a transparent, trust-based company culture.