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Forward Deployed Product Manager - AI Agent (EMEA)

Cresta
AI / ML Engineer • Lead • Remote • Vollzeit • 📍 United Kingdom (Remote)
📄 Originalanzeige ansehen (EN)

Cresta, a unified AI platform for customer experience (born from the Stanford AI Lab and used by companies like United Airlines, Cox Communications, and Marriott), is hiring its first EMEA Forward Deployed Product Manager, AI Agent. In this highly cross-functional and customer-facing role you create, deploy, and optimize AI Agents that transform customers' businesses, owning each AI Agent and the outcomes it drives. You partner with Forward Deployed Engineers (FDEs) on build, integrations, and optimization, and work closely with product and engineering. As the first EMEA hire, you will help set the standards for the role in the region and grow the team.

Responsibilities

  • ▹Own AI Agent outcomes for customers, defining and delivering on the metrics that move the needle, and finding additional automation opportunities
  • ▹Own the deployment lifecycle for AI Agents, from scoping and kickoff to launch and post-go-live optimization
  • ▹Design, build, test, and iterate on AI agents in partnership with FDEs using Cresta's internal tools and the latest technologies to deliver the highest customer ROI
  • ▹Serve as the AI Agent subject-matter expert for the EMEA sales cycle, partnering on demos, solutioning, and deal reviews
  • ▹Lead customer relationships and act as the primary point of contact for AI Agent
  • ▹Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria
  • ▹Work closely with FDEs to ensure smooth implementation and provide feedback and improvements to the broader platform
  • ▹Improve playbooks for agent development and customer deployment
  • ▹Build the forward deployed practice for EMEA, setting the standards for future growth

Requirements

  • ▹5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM-first products
  • ▹Hands-on work style with curiosity and a bias for action, anticipating needs and bottlenecks and delivering with urgency and care
  • ▹Experience leading complex deployments, owning customer relationships (including senior stakeholders), and working cross-functionally
  • ▹Strong technical understanding, systems thinking, and exposure to building Agents (not necessarily conversational; personal projects count)
  • ▹Comfort working with ambiguity and learning quickly in a dynamic startup environment
  • ▹Passion for AI, automation, and shaping the future of customer experience

Nice to have

  • ▹Background in product management, conversation design, or forward deployed engineering roles
  • ▹Experience in a startup or high-growth SaaS environment
  • ▹Familiarity with customer support and contact center operations

Soft skills

Creative, pragmatic problem solvingStrong ownership and personal accountability for outcomesCustomer-facing and stakeholder management skillsComfort with ambiguity and fast-paced environmentsBias for action and ability to turn ambiguity into execution

What we offer

  • ▹Comprehensive medical, dental, and vision coverage with plans for you and your family
  • ▹Paid parental leave for all new parents
  • ▹Remote work setup budget for a productive home office
  • ▹Monthly wellness and communication stipend
  • ▹20 days of vacation time
  • ▹Competitive, location-based pay plus equity and a comprehensive benefits package