Helpdesk Technician

Stack

Responsibilities

• ▹User support: taking calls, remote assistance to users (Windows, Linux), resolving office and network incidents, providing user guidance
• ▹Tracking tickets via ITSM tools (GLPI, ServiceNow)
• ▹Writing documentation and user procedures
• ▹Reporting and monitoring
• ▹Meeting SLA commitments and tracking KPIs (resolution time, user satisfaction, service quality)

Requirements

• ▹High-school diploma to 2-year higher education degree (BTS, DUT) in IT, or equivalent experience
• ▹Good command of Windows (7, 10, 11) and basic Linux knowledge
• ▹Knowledge of networking (DNS, DHCP, VPN) and workstation security
• ▹Knowledge of ticketing tools (GLPI, ServiceNow)
• ▹Ability to write technical and user procedures

Nice to have

• ▹Technical English (for documentation)

Soft skills

What we offer

• ▹Permanent project-based contract (CDI-C), 35 hours/week
• ▹Secure entry salary in line with collective agreement scales, with revaluation possible based on skill development
• ▹Partial reimbursement of transport costs
• ▹Meal vouchers
• ▹Company health insurance
• ▹Certified technical training
• ▹Access to a community of experts and varied high-value projects

About the company

EOLEN is an engineering and IT consulting firm, part of the GECI International group, present in France and internationally, working in strategic sectors such as energy, banking, telecommunications, aviation and defense on Cloud, Data, cybersecurity, software development and IT infrastructure projects.