Help Desk Specialist

Stack

Responsibilities

• ▹Respond to help desk tickets and provide technical support to users
• ▹Troubleshoot hardware, software, and network issues in classified environments
• ▹Escalate complex problems to higher-level IT staff
• ▹Document technical issues and solutions
• ▹Assist with user onboarding and IT systems training

Requirements

• ▹Active DoD Top Secret/SCI clearance
• ▹1-4 years of experience
• ▹Experience providing technical support in a DoD or government setting
• ▹Familiarity with Windows and Linux operating systems
• ▹Strong communication and problem-solving skills

Soft skills

About the company

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a focus on Defense and National Security. Founded in 2008, headquartered in Washington, DC, with offices in Tampa, Bedford, and Dayton.