Customer Quality Engineer

Stack

Responsibilities

• ▹Maintain daily communication with customers to ensure satisfaction and responsiveness
• ▹Handle and follow up on customer complaints, providing timely feedback and resolution
• ▹Communicate customer-specific requirements to the factory and ensure alignment
• ▹Propose and implement action plans and remedial measures to address quality issues
• ▹Coordinate 8D problem-solving teams to resolve complex issues
• ▹Organize internal and external sorting activities in case of discrepancies or non-conformities
• ▹Support customer and certification audits, including preparation and follow-up
• ▹Initiate and drive improvements based on audit findings
• ▹Prepare, monitor and maintain quality documentation, statistics and reports

Requirements

• ▹Degree in electrical engineering or equivalent experience
• ▹Minimum 3 years of professional experience in manufacturing, quality assurance or engineering in the automotive industry
• ▹Fluent English
• ▹Solid knowledge of quality standards (ISO 9001, IATF 16949, VDA 6.3)
• ▹Familiarity with automotive quality tools and techniques (APQP, PPAP, FMEA, 8D)
• ▹Proficiency in Microsoft Office

Soft skills

What we offer

• ▹Collaborative environment with exciting assignments, dedicated induction/training period, mentor program and further technical development
• ▹Hybrid working model (up to 60% home office)
• ▹International working environment and experience, opportunity for business trips
• ▹Develop solutions for the largest car manufacturers and their suppliers
• ▹Private healthcare, accident insurance
• ▹Commuting expense reimbursement, carpooling bonus
• ▹Opportunities for personal and professional development