Entry-Level German-Speaking Service Desk Agent

Responsibilities

• ▹Managing incoming service requests and incidents according to SLA, KPI, and FCR standards via phone, email, and the ticketing system
• ▹Participating in on-call duty
• ▹Creating, categorizing, resolving, and documenting tickets
• ▹Serving as a liaison with system specialists and other departments
• ▹Controlling, monitoring, and delegating tickets based on SLAs
• ▹Documenting solution descriptions and maintaining the knowledge database
• ▹Providing training for new team members
• ▹Delivering high-quality customer support to end users and assisting with inquiries about IT applications and systems
• ▹Handling major incidents and communicating updates to management and departments
• ▹Conducting remote troubleshooting for end users

Requirements

• ▹Interest in IT and motivation to start a career in the field
• ▹Customer-oriented mindset with a helpful and positive attitude
• ▹Confident communication skills in Hungarian, German, and English
• ▹Basic understanding of PC hardware, Windows environments, and common software applications
• ▹Willingness to learn new technologies and processes
• ▹Strong communication and teamwork skills
• ▹Reliable, solution-oriented, and able to stay calm under pressure

Nice to have

• ▹Familiarity with Microsoft 365, Active Directory, or remote support tools
• ▹Previous customer service experience (e.g. retail, hospitality, call center)

Soft skills

What we offer

• ▹Start your career in a visible and responsible IT support role within an international environment
• ▹Gain insight into the IT operations of the defense and automotive industries
• ▹Access professional training opportunities, mentoring, and internal learning programs
• ▹Enjoy a flexible work environment with a Budapest office and up to 100% remote work
• ▹Join a supportive team with long-term career growth opportunities

About the company

International company operating in an environment offering insight into the IT operations of the defense and automotive industries.