Director, Energy & Utilities Cloud — Agentforce Adoption & Implementation

Stack

Responsibilities

• ▹Define and lead the Agentforce adoption strategy for E&U Cloud customers, from use case identification through go-live
• ▹Design and demonstrate Agentforce solutions for utility business contexts: customer service automation, field workforce enablement, outage response, billing enquiries, energy advisory
• ▹Build and maintain a library of Agentforce reference implementations, demos and playbooks specific to the E&U industry
• ▹Lead executive and technical workshops with customers to identify where autonomous agents create the highest business value
• ▹Partner with Product Management and Engineering to feed real-world E&U adoption insights back into the roadmap
• ▹Serve as the primary technical authority on E&U Cloud on Core implementations, guiding customers from solution design through go-live
• ▹Develop implementation playbooks and delivery accelerators for core E&U scenarios (billing, field service, customer engagement, EPC/CPQ)
• ▹Help customers understand the business value of headless API architectures and decoupled front-ends
• ▹Manage customer and partner relationships at Director level and represent Salesforce at industry events and executive briefings

Requirements

• ▹10+ years in enterprise software, with deep experience in Salesforce Industries (Vlocity / E&U Cloud)
• ▹Demonstrated hands-on implementation experience, ideally from Professional Services or Solutions Engineering, with strong E&U vertical depth
• ▹Proven track record designing, building or deploying AI agent or automation solutions in enterprise or industry cloud contexts
• ▹Strong understanding of E&U Cloud on Core data models, OmniStudio (OmniScripts, FlexCards, DataRaptors) and business process libraries
• ▹Ability to articulate Agentforce and Headless API value propositions to both technical and executive audiences
• ▹Proven ability to lead executive-level customer conversations on complex technical topics
• ▹Self-directed, able to manage multiple workstreams simultaneously

Nice to have

• ▹Deep knowledge of the Energy & Utilities industry: utility operations, retail energy, adjacent technology ecosystems
• ▹Hands-on Agentforce configuration and deployment experience
• ▹Salesforce certifications (Administrator, Developer, Industries CPQ Specialist or equivalent)
• ▹Prior experience at a global systems integrator (e.g. Accenture, IBM, PwC, Wipro) in the utility or energy vertical
• ▹Experience with SAP Utilities, Oracle Utilities or similar platforms
• ▹Knowledge of REST/SOAP APIs, JSON/XML and modern integration/headless architecture patterns

Soft skills

About the company

Salesforce is the world's leading AI CRM, where humans and AI agents drive customer success together. Its Experience Services team helps Energy & Utilities customers adopt Agentforce.