IT Technology Services Senior Specialist

Stack

Responsibilities

• ▹Serve as the primary contact for the customer on technology and cloud service delivery
• ▹Run regular cadence with stakeholders, managing expectations around service delivery
• ▹Act as the first escalation point
• ▹Own technical discussions, orchestrating experts from the SAP delivery organization
• ▹Maintain ownership and detailed understanding of the customer landscape and its interdependencies
• ▹Support the Account and TechOps teams in executing the service delivery plan
• ▹Analyze customer technical requirements and coordinate experts toward resolution
• ▹Support building customer-specific cloud roadmaps covering infrastructure, security, and integration
• ▹Guide customers on business continuity, security & compliance, and networks
• ▹Conduct monthly technical and operational reviews, driving resolution plans
• ▹Support the migration roadmap together with partners, system integrators, and SAP Professional Services

Requirements

• ▹Bachelor's degree or higher in Computer Science, Engineering, or Information Management
• ▹High proficiency in the SAP product portfolio and industry solutions
• ▹Strong technical project management and customer-facing experience
• ▹Ability to translate between technical and non-technical audiences
• ▹Strong engagement management and de-escalation skills
• ▹Excellent presentation, communication, and moderation skills
• ▹Good understanding of SAP solutions (releases, platform interdependencies)
• ▹Understanding of at least one hyperscale cloud (AWS, Azure, or GCP)
• ▹Willingness to travel on short notice
• ▹8+ years of SAP Basis administrative duties (required)
• ▹8+ years of customer-facing SAP technical consulting experience
• ▹8+ years of solution design, enterprise architecture, and/or SAP implementation experience
• ▹4+ years of technical project management experience for SAP operations or implementation

Nice to have

• ▹SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications
• ▹Experience and certifications with IaaS providers (AWS, Azure, GCP)
• ▹SAP HANA and S/4HANA skills
• ▹Understanding of Cloud ERP Private (RISE with SAP)
• ▹Cloud security, encryption, and key management knowledge

Soft skills

About the company

SAP's Enterprise Cloud Services (ECS) team, part of Global Cloud Operations, runs SAP's Cloud ERP Private offering (RISE with SAP) globally, with regional coverage across EMEA/MEE/AMER/APAC.