IT Service Desk Associate

Responsibilities

• ▹First-line point of contact for customers reporting and resolving incidents on IT systems operated by the company
• ▹Receiving and clarifying incident and service requests arriving through electronic customer service channels (ticketing system, phone, e-mail), and tracking them to resolution
• ▹Resolving issues on first contact where possible (first time fix), or escalating to the relevant resolver group
• ▹Resolving assigned incidents and requests over the phone, via remote management tools, or through on-site visits
• ▹Full, up-to-date administration of completed work (ticketing system, work sheets, system documentation, completion certificates where required)
• ▹Tracking assigned tickets through to closure, escalating to higher technical or management level when needed
• ▹Keeping customers informed about completed work and expected next steps
• ▹Providing continuous on-site coverage in a shift schedule between 7:00 and 21:00

Requirements

• ▹At least secondary-level vocational education
• ▹2-3 years of professional experience
• ▹Detailed knowledge of client-side operating systems, primarily in a Microsoft environment (Active Directory, e-mail, file handling, printing)
• ▹Basic knowledge of collaboration tools (MS Outlook, Teams, video conferencing tools)
• ▹Basic-level knowledge of ITIL
• ▹Basic-level English

Nice to have

• ▹Basic-level knowledge of IP networking

What we offer

• ▹Company phone plan
• ▹Cafeteria benefits (SZÉP card)
• ▹Health insurance
• ▹Fruit day
• ▹Development and career opportunities, professional and soft-skill training
• ▹Option for remote work depending on the role
• ▹Team-building events, competitions, sports events

About the company

4iG Nyrt. is a Budapest-headquartered, majority Hungarian-owned company listed on the Budapest Stock Exchange, and a leading telecommunications and IT player in Hungary and the Western Balkans region, as well as the country's leading IT systems integrator.