Helpdesk Supervisor

Responsibilities

• ▹resolving users' IT problems in person or using remote management tools
• ▹resolving incoming incidents at L2 level, uncovering root causes
• ▹precisely documenting tasks using the ticketing system
• ▹carrying out predefined, recurring client-side operational tasks
• ▹actively building the knowledge base and creating system documentation
• ▹preparing version upgrades and system migrations and actively participating in their implementation

Requirements

• ▹at least 1-2 years of Helpdesk/Service desk or client-operations experience
• ▹knowledge of Active Directory and deskside hardware (notebook, PC, projector)
• ▹high-level knowledge of the Microsoft office environment (Windows 10-11 and Office products)
• ▹confident English in writing and speaking
• ▹experience in client operations for a company with more than 300 users
• ▹knowledge of ITIL and ticketing systems
• ▹willingness to work a multi-shift schedule

Soft skills

What we offer

• ▹participation in unique projects in Hungary
• ▹development and career opportunities through varied tasks
• ▹a wide range of professional and soft-skill training
• ▹growing benefits package: phone plan, cafeteria (SZÉP card), health insurance, fruit day and other perks
• ▹support for remote work depending on the role
• ▹team-building events, competitions, sports events

About the company

4iG is Hungary's number one IT integrator: alongside operations it develops software, supplies hardware, and also works on cybersecurity and 3D solutions.