Enterprise Technical Incident Manager (Windows & Networking)

Stack

Responsibilities

• ▹Serve as the focal point for large incidents, providing awareness and debriefing to senior management
• ▹Manage time-sensitive incidents and investigations requiring follow-the-sun coordination
• ▹Work with a variety of enterprise technology from Microsoft, IBM, HP, Adobe, Google, etc.
• ▹Work as part of a talented global team using a Follow the Sun support model
• ▹Collaborate constantly with other technical teams: networking, Helpdesk, Deskside support, server support, firewall, security, Unix, SQL, Web, storage, and development
• ▹Provide operational oversight and ensure consistency in tracking and remediating incidents impacting key Business Unit stakeholders
• ▹Proactively participate in continuous review of incidents and root causes, highlighting control or process gaps
• ▹Provide on-call and after-hours support

Requirements

• ▹Curious, self-directed, self-motivated, and highly reliable, with creative problem-solving skills and perseverance
• ▹Self-starter with strong interpersonal skills for working with end-users and IT colleagues
• ▹Ability to perform job functions with minimal guidance
• ▹Ability to host calls with senior stakeholders, translate complex technical problems, and develop quick response plans for information security incidents
• ▹Very strong verbal and written English communication skills
• ▹Background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization
• ▹Experience with enterprise operations tools such as Wireshark or Splunk
• ▹Experience with SaaS cloud providers like Microsoft, Google, Adobe, AWS, and others
• ▹ITIL or MCDST certification, PowerShell and automation skills
• ▹Windows 2012/2016/2019/2022 server, Windows 10/11 desktop, Active Directory, PowerShell scripting, Wireshark, Splunk, ExtraHop, Sysinternals tools
• ▹At least 5 years of relevant experience

Soft skills

What we offer

• ▹Flexible working arrangements
• ▹One of the industry's most attractive and comprehensive employee benefits packages
• ▹Opportunities to move across the business and grow your career

About the company

Morgan Stanley has been a global leader in financial services since 1935, operating in more than 40 countries with over 80,000 employees. Its Technology division drives the innovation that helps clients and colleagues redefine markets.