Solutions Engineer, AI Agent

Stack

Responsibilities

• ▹Own the AI Agent technical narrative end-to-end throughout the sales cycle
• ▹Partner closely with the Core Solutions Engineering team
• ▹Design and facilitate technical discovery workshops with prospective customers to explore AI Agent use cases
• ▹Lead deep-dive technical discovery sessions covering use cases and API feasibility
• ▹Support the most complex, high-stakes AI Agent demonstrations alongside the Core SE team
• ▹Engage early in opportunities as a specialist resource
• ▹Translate AI Agent solutions into financial ROI models with Sales Directors
• ▹Collaborate with Forward Deployed teams to ensure a smooth handoff from pre-sale to deployment
• ▹Synthesize feedback for Product and Engineering teams
• ▹Share AI Agent expertise across the broader SE organization

Requirements

• ▹5+ years in a customer-facing technical role, including 1-3 years of pre-sales experience with large enterprises
• ▹Hands-on experience designing, building, or selling AI Agents or agentic AI systems, including agent frameworks, orchestration patterns, and LLM-based architectures
• ▹Practical understanding of APIs, integration patterns, and how enterprise systems connect to AI Agent workflows
• ▹Experience with conversational AI, contact center platforms, or voice/chat automation
• ▹Demonstrated ability to make complex AI concepts accessible to both technical and non-technical stakeholders
• ▹Natural workshop facilitator and collaborator
• ▹Highly organized with meticulous preparation
• ▹Resourceful problem-solver comfortable navigating ambiguity

Nice to have

• ▹Ability to write Python for prototyping, scripting, or demo customization
• ▹Familiarity with Salesforce.com and enterprise contact center technologies

Soft skills

What we offer

• ▹Comprehensive medical, dental, and vision coverage for employees and families
• ▹Flexible PTO
• ▹Paid parental leave for all new parents
• ▹Retirement savings plan
• ▹Remote work setup budget
• ▹Monthly wellness and communication stipend
• ▹In-office meal program and commuter benefits for onsite employees

About the company

Cresta, born out of the Stanford AI Lab, builds an AI platform combining conversational AI agents, real-time human agent augmentation, and conversation intelligence. Its customers include United Airlines, Cox Communications, and Marriott, and it has raised over $270 million from leading investors.