Associate Director, Solutions Architect - Agentic AI / Moveworks / ServiceNow

Stack

Responsibilities

• ▹Design and deliver scalable integration architectures that connect Moveworks and ServiceNow with a broad ecosystem of SaaS platforms, automating IT and business workflows
• ▹Leverage APIs, event-driven patterns and secure SaaS-to-SaaS integrations to unify data, orchestrate processes and enhance the end-user experience through intelligent, AI-driven services
• ▹Continuously evaluate SaaS product roadmaps, adopting new platform features and AI innovations to maximize value and scalability
• ▹Translate business and operational needs into secure, scalable technical architectures, guide implementation strategies and ensure seamless integration across identity platforms, collaboration tools and service management systems
• ▹Partner with IT operations, service owners and business stakeholders to define use cases, establish governance and drive adoption of conversational AI and automation
• ▹Provide technical leadership across design and delivery, including architecture reviews, solution standards and hands-on guidance to application development and platform teams
• ▹Ensure consistent, enterprise-wide design principles while balancing innovation, security and operational reliability

Requirements

• ▹Hands-on experience designing and implementing enterprise IT solutions that integrate multiple platforms and services with ServiceNow
• ▹Strong experience with IT service management (ITSM) platforms such as ServiceNow, including workflows, integrations and service automation
• ▹Solid understanding of cloud architectures and integration patterns using Azure, AWS or GCP
• ▹Experience integrating identity, access management and collaboration platforms (e.g., Azure AD/Entra ID, Microsoft Teams)
• ▹Working knowledge of APIs, web services and event-driven architectures used to connect SaaS platforms
• ▹Familiarity with security, privacy and compliance considerations in enterprise SaaS and AI solutions
• ▹Ability to provide technical leadership, including architecture guidance, design reviews and solution standards
• ▹Excellent communication skills in English, with the ability to explain complex technical concepts to technical and non-technical audiences
• ▹Experience working in large, complex enterprise environments with multiple vendors and platforms
• ▹Bachelor's degree

Nice to have

• ▹Experience with contact center software such as Five9, AWS Connect, MS Dynamics, Genesys or Nice
• ▹Experience with enterprise virtual assistant solutions such as Moveworks, Aisera, Expressive
• ▹Experience driving platform adoption, value realization and operational maturity for enterprise digital workplace solutions
• ▹Background in IT operations, service delivery or employee experience initiatives
• ▹Experience influencing technical direction without direct authority
• ▹Prior ownership of platform governance, standards or architectural roadmaps
• ▹The Open Group Master Certified Architect (or equivalent)
• ▹AWS/Azure Solutions Architect or AI/ML certifications

Soft skills

What we offer

• ▹Flexible, hybrid-friendly culture
• ▹Be Well programs supporting financial, mental, physical and social health
• ▹Personalized development goals, career tools and continuous feedback
• ▹Learning opportunities, including certifications with Microsoft, Google and Amazon
• ▹Career path from Junior Architect to Principal Architect, with the chance to certify on all four major platforms
• ▹Employee referral program

About the company

Kyndryl runs and reimagines the mission-critical technology systems of the world's leading businesses.