Customer Engineer

Responsibilities

• ▹Execute integration design and project plans created by IMs, SAs and other stakeholders
• ▹Design, build and deploy applications using Cresta SDKs, libraries and APIs
• ▹Integrate these applications with contact center chat or phone platforms
• ▹Participate in testing, troubleshooting and maintenance of Cresta products
• ▹Hands-on work in Go, Python and JavaScript
• ▹Partner with the Customer Success Manager to triage technical issues and collaborate with engineering on outcomes

Requirements

• ▹Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9 (highly desirable)
• ▹Ability to use APIs and SDKs to build value-added solutions
• ▹Experience with AWS and Git
• ▹Ability to forge strong external technical relationships with a consultative, strategic approach

Soft skills

What we offer

• ▹Base salary, equity, and a variety of benefits
• ▹Actively hiring for this role in the US and Canada

About the company

Cresta, born from the Stanford AI Lab, offers a unified AI platform with conversational AI agents and real-time human agent augmentation; raised over $270M from a16z, Greylock and Sequoia.