Director, Customer Engineering

Responsibilities

• ▹Partner with Canadian sales leaders to develop and execute technical solution strategies
• ▹Recruit, interview, and onboard new team members; manage capacity and workload distribution
• ▹Develop team members' skills, technical knowledge, and careers, coaching future managers and technical leaders
• ▹Oversee and report on Canadian technical performance metrics — win rates, deal quality, team capacity
• ▹Collaborate internationally and cross-functionally to resolve regional issues and complex technical escalations
• ▹Represent the Canadian Customer Engineering organization at the executive level with Product and Engineering
• ▹Partner with Channel, Global Systems Integrators (GSIs), and local ecosystem partners across Canada

Requirements

• ▹8+ years of Customer Engineering leadership or enterprise sales leadership experience managing mid-to-large technical organizations, including managing people managers
• ▹8+ years as a hands-on Customer Engineer or Technical Consultant delivering complex SaaS, PaaS, or cloud security solutions
• ▹Proven track record partnering with Account Executives, Customer Success teams, and executive stakeholders to drive enterprise revenue and outcomes
• ▹Demonstrable experience navigating and resolving complex technical escalations
• ▹Strong experience with enterprise contract management, commercial negotiations, compliance, or project management frameworks in the Canadian market

Nice to have

• ▹Diverse industry background spanning financial consulting, software development, product management, or technical project delivery
• ▹Strong existing relationships with major Canadian regional channel partners and global systems integrators
• ▹Hands-on familiarity with Zero Trust/SASE architectures, application security frameworks, serverless developer platforms, or modern AI development and automation environments

Soft skills

About the company

Cloudflare is on a mission to help build a better Internet, running one of the world's largest networks that protects and accelerates internet applications for customers from individual bloggers to Fortune 500 companies, without added hardware or software. Known initiatives include Project Galileo, the Athenian Project, and the 1.1.1.1 public DNS resolver.