Customer Success Engineer

Stack

Responsibilities

• ▹Answer user questions in Intercom, Slack, by phone and by email
• ▹Read API documentation and understand how standard SaaS tools (CRMs, ESPs, ERPs, etc.) work to solve customer problems
• ▹Collaborate closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering and Operations

Requirements

• ▹2+ years in a customer-facing role (not necessarily technical)
• ▹Technical background through experience or education
• ▹Conversant in SQL or willing to learn the basics and a few more advanced topics
• ▹Strong discovery and interpersonal skills
• ▹Excellent verbal and written communication
• ▹Ability to adapt to an ever-changing work environment
• ▹Thorough understanding of the technology industry and its players

Soft skills

What we offer

• ▹Salary range of USD 85,000–110,000 per year, location independent
• ▹Meaningful equity in the form of ISO options, with early exercise and a 10-year post-termination exercise window

About the company

Hightouch is an Agentic Marketing Platform powered by the Composable CDP. Founded in 2019 and headquartered in San Francisco, its customers include Domino's, Spotify and Ramp.