Sustaining Operations Engineer

Stack

Responsibilities

• ▹Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes
• ▹Maintain a close working relationship with Canonical's field, support and product engineering teams
• ▹Participate in upstream communities
• ▹Debug issues, propose workarounds and liaise with software engineers on producing a patch
• ▹Demonstrate good judgment in technical methods and techniques
• ▹Prioritize work and manage your time effectively
• ▹Participate in team activities to improve processes, tools and documentation
• ▹Maintain clear, technical and concise communications
• ▹Participate in a regular weekend working rotation
• ▹Provide subject matter expertise as the final point of escalation on operational issues
• ▹Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

Requirements

• ▹Professional experience troubleshooting advanced Linux issues
• ▹Background in Computer Science, STEM or similar
• ▹Exceptionally strong experience with Linux, LXD, OpenStack, Ceph or Kubernetes
• ▹Strong debugging experience with Python, Go, C or C++ on Linux
• ▹Ability to troubleshoot with gdb, pdb, tcpdump or other tools
• ▹Familiarity with git source code repositories and branches
• ▹An exceptional academic track record from high school and preferably university
• ▹Willingness to travel up to 4 times a year for internal events

Nice to have

• ▹Interest in and experience with most of the following: Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, PostgreSQL, Mongo, Debian packaging, distributed systems

Soft skills

What we offer

• ▹Distributed work environment with twice-yearly in-person team sprints
• ▹Personal learning and development budget of USD 2,000 per year
• ▹Annual compensation review
• ▹Performance-driven annual bonus
• ▹Recognition rewards
• ▹Annual holiday leave
• ▹Maternity and paternity leave
• ▹Employee Assistance Programme
• ▹Opportunity to travel to meet colleagues
• ▹Priority Pass and travel upgrades for long-haul company events

About the company

Canonical publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud. The company has been remote-first since 2004, recruits globally and sets a very high standard for new joiners.