IT Support / TechOps Specialist (m/f/d)

Stack

Responsibilities

• ▹Provide day-to-day IT support to colleagues, ensuring tools and systems enable efficient and reliable work
• ▹Troubleshoot and resolve issues with user workstations across macOS and Windows environments (Linux experience is a plus)
• ▹Support and administer a range of SaaS tools used across the company
• ▹Own IT-related onboarding and offboarding processes for employees, including access provisioning and device setup
• ▹Procure, configure, and manage hardware and software assets
• ▹Maintain accurate asset inventory and IT documentation
• ▹Enable colleagues by teaching best practices for internal tools and workflows
• ▹Ensure company systems are secure and up to date (endpoint security, antivirus, patches, basic networking)
• ▹Support and help manage the use of AI-powered tools across the company, including access management, security considerations, and user enablement
• ▹Proactively identify repetitive tasks and improve or automate IT and TechOps workflows

Requirements

• ▹Strong motivation to help others and take ownership of IT topics end to end
• ▹Hands-on experience in IT support, TechOps, or a similar role
• ▹Practical experience with common IT service management activities (e.g. incident handling, onboarding/offboarding, access management)
• ▹Strong experience administering and troubleshooting macOS and Windows systems, including regular use of the command line and scripting to automate tasks and resolve issues
• ▹Ability to support and deliver internal projects, including building internal tools or lightweight web interfaces
• ▹Good working knowledge of hardware, networking, and endpoint management
• ▹Experience managing IT assets, inventories, and documentation
• ▹A process-oriented mindset with a focus on reducing manual work through automation
• ▹Ability to work independently in a remote or hybrid environment
• ▹Fluent English (additional EU languages are a plus)

Nice to have

• ▹Experience administering tools such as Google Workspace, Slack, Atlassian (Jira, Confluence), or similar platforms
• ▹Familiarity with identity and access management and mobile device management tools
• ▹Exposure to AI tools in a workplace setting (e.g. copilots, internal assistants, automation tools)
• ▹Interest in security standards and certification processes (e.g. ISO 27001)
• ▹Basic experience with infrastructure-as-code tools such as Terraform
• ▹Experience setting up and supporting conference room or hybrid meeting equipment

Soft skills

What we offer

• ▹The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
• ▹Attractive remuneration
• ▹Your choice of preferred OS, Windows or Mac
• ▹Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• ▹Opportunity to develop your talent in a dynamic team with ambitious goals
• ▹Flexibility and possibility to work remotely
• ▹Monthly mobility benefit
• ▹Wellhub Membership
• ▹Company card with a monthly allowance for lunches, coffee, etc. with co-workers

About the company

Pliant is a European fintech founded in 2020 and headquartered in Berlin, specializing in B2B payment solutions. Its modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows, designed for industries with complex payment needs such as travel and fleet. As a licensed e-money institution (EMI), Pliant issues credit cards in 11 currencies across more than 30 countries, supporting over 4,000 businesses and more than 20 partners globally.