Voice Technical Consultant - REF5253G

Responsibilities

• ▹Receive and process requests via a telephone hotline, Monday to Thursday, 8:00–16:00
• ▹Handle requests in writing via a functional mailbox (FMB)
• ▹Handle requests in writing in SeCe-IT (FMB)
• ▹Turn customers into fans
• ▹Support offers, concepts, and design
• ▹Coach employees and teams across all segments
• ▹Requirements management
• ▹Support revenue assurance in the fixed-line business for complex framework-agreement (AGB) deals
• ▹Review and, where needed, create specific solution designs based on customer requirements
• ▹Confidently handle the specific hardware products of CloudPBX
• ▹Create feasible, quickly implementable offers within the assigned AGB portfolio
• ▹Deliver high-quality, technically correct solution designs
• ▹Help secure market leadership and profitable growth
• ▹Ensure the best possible customer experience

Requirements

• ▹Technical expertise in IT and UCC
• ▹Willingness to work in a hotline with fixed shift times
• ▹Good basic commercial understanding
• ▹Willingness to travel
• ▹Solid knowledge of CompanyFlex services

Soft skills