Senior Data Scientist - Product Analytics

Stack

Responsibilities

• ▹Partner with product teams to help them identify important questions and answer them with data
• ▹Work closely with product managers, designers and engineers to develop key product success metrics, set targets, measure results and outcomes, and size opportunities
• ▹Design, build and update end-to-end data pipelines, working with stakeholders to drive the collection of new data and the refinement of existing data sources and tables
• ▹Partner closely with product researchers to build a holistic understanding of customers, products and the business
• ▹Influence the product roadmap and strategy through experimentation, exploratory analysis and quantitative research
• ▹Build and automate actionable models and dashboards
• ▹Craft data stories and share findings and recommendations across R&D and the broader company
• ▹Drive and shape core RAD foundations and help improve how the RAD org operates

Requirements

• ▹5+ years of experience working with data to solve problems and drive evidence-based decisions
• ▹Excellent SQL skills and experience applying analytical and statistical approaches to problem solving
• ▹Proven track record of initiating and delivering actionable analysis and insights that drive tangible impact with minimal supervision
• ▹Excellent communication skills (technical and non-technical) and a focus on driving impact
• ▹Strong growth mindset and sense of ownership, innate passion and curiosity
• ▹Experience with a scientific computing language (such as R or Python)

Nice to have

• ▹Experience with BI/visualization tools like Tableau, Superset and Looker
• ▹Experience with data modeling and ETL pipelines
• ▹Experience working with product teams
• ▹Experience leveraging AI tools to boost efficiency and creativity across the data science workflow, from ideation and coding to analysis and communication

Soft skills

What we offer

• ▹Competitive salary and equity in a fast-growing start-up
• ▹Lunch served every weekday, plus snacks and a fully stocked kitchen
• ▹Regular compensation reviews
• ▹Life assurance, plus comprehensive health and dental insurance for you and your dependents
• ▹Open vacation policy and flexible holidays
• ▹Paid maternity leave and 6 weeks of paternity leave for fathers
• ▹MacBook as standard, with other equipment available as needed for the job
• ▹Hybrid working: at least three days a week in the office

About the company

Fin is the AI Customer Agent company. Its AI Agent, Fin, resolves complex customer issues end-to-end across every channel, and combined with the Intercom help desk it forms one system for support teams. Founded in 2011, it is one of the largest private software companies in the world, with nearly 30,000 businesses using its products.