L1 IT Customer Support French & English

Responsibilities

• ▹Provide accurate and optimal IT solutions via telephone, e-mail or chat
• ▹After training, troubleshoot various issues (Office, Windows, Outlook, internet, specific applications, hardware)
• ▹Assist in resolving customer and support issues to ensure a positive impact on customer satisfaction
• ▹Follow up on the existing backlog
• ▹Comply with the project's performance indicators
• ▹Communicate with other designated teams and escalate complex issues

Requirements

• ▹Fluent French and English (B2/C1)
• ▹Technical college or university degree not mandatory, as necessary training is provided
• ▹Previous customer support experience is an advantage
• ▹Excellent customer service abilities: client orientation, active listening, interpersonal skills
• ▹Ability to work in a dynamic environment and multitask
• ▹Availability to work in shifts

Soft skills

What we offer

• ▹Permanent contract
• ▹Central offices with excellent city views, top facilities and equipment
• ▹Competitive salary
• ▹Performance bonus
• ▹Holiday expense account
• ▹Meal tickets and gift vouchers
• ▹Training opportunities
• ▹Regina Maria medical package
• ▹Extra vacation days
• ▹Fruit at the office

About the company

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. Present in Europe, Africa, Asia and America with a 4,000-strong workforce, it offers growth opportunities in AI and data through its Symbiotic Academy.