Technical Account Manager

Stack

Responsibilities

• ▹Develop and maintain deep relationships with customers, including scientists, heads of research, IT managers, and other stakeholders
• ▹Act as the main point of contact for Success Package delivery post-go-live; manage multiple accounts simultaneously with minimal oversight
• ▹Proactively partner with customers, CX stakeholders and sales to optimize customers' Benchling instance to ensure success, engagement, and influence expansion outcomes
• ▹Proactively identify, communicate, and mitigate potential risks and issues that could impact customer success (budget, scope, product gaps, adoption)
• ▹Lead and execute projects and assignments as needed, including configuration and maintenance of customer Benchling tenant, process documentation, new product area enablement, and delivery of project accelerators
• ▹Proactively maintain and grow product knowledge, services delivery knowledge, and offerings to best support customers
• ▹Develop and manage project plans for customer engagements, including scope, timelines, milestones, and deliverables for Optimization Services Accelerators

Requirements

• ▹Active Benchling experience required — candidates must demonstrate hands-on familiarity with Benchling and the ability to independently lead customer-facing Benchling engagements
• ▹BS or MSc in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field
• ▹Experience in a lab or research setting; ability to empathize with scientists and quickly understand complicated scientific concepts
• ▹Skilled in internal business systems and project management tools, including LucidChart, Smartsheets, Jira, Certinia
• ▹Strong written and verbal communication skills; excellent presenter, able to quickly connect with a range of industry stakeholders
• ▹Autonomous and proactive; outstanding self-starter approach in a high-growth environment
• ▹Curious, creative, and tenacious; an advocate for customers who rolls up their sleeves to solve problems or onboard customers

Nice to have

• ▹Technical experience with SQL, API integration, Python, etc.
• ▹Familiarity with GxP or validated environment requirements

Soft skills

What we offer

• ▹Flexible hybrid work arrangement prioritizing in-office collaboration (3 days/week: Monday, Tuesday, Thursday)
• ▹Comprehensive benefits program tailored to region of residence for full-time employees outside the U.S.
• ▹Market-based approach to pay

About the company

Benchling is the AI platform for biotech R&D, trusted by over 200,000 scientists worldwide — from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma companies. Benchling helps scientists design experiments, capture structured data, and run AI agents and models directly in their workflows.