Endpoint Support Engineer

Stack

Responsibilities

• ▹First point of contact for all IT issues, triaging and resolving within SLA (Jira, chat, email), escalating only when warranted, across Windows and macOS
• ▹Document work performed
• ▹Own device lifecycle from procurement to decommission, including PC and Mac laptop refresh and accurate inventory
• ▹Coordinate global hardware procurement with suppliers and Finance
• ▹Ensure accounts, devices, and access are ready before new hires' start dates; revoke access on the last day of employment; handle mid-cycle moves and reallocations
• ▹Run day-to-day wireless network operations for the Bangalore office, coordinate with vendors, escalate when it warrants it
• ▹Support planned infrastructure upgrades (firewall, UPS, access points)
• ▹Integrate Defender policies, app controls, and compliance baselines into MDM
• ▹Triage alerts across anti-malware, EDR, and app whitelisting tools; decide what gets escalated versus resolved
• ▹Bridge between endpoint tooling and the SOC — investigation handoffs and analyst reviews
• ▹Maintain scripts for endpoint discovery, deployment, and reporting; own runbooks and standards
• ▹Build working expertise in anti-malware operation and indicators of compromise

Requirements

• ▹2 to 4 years in desktop support, IT helpdesk, or endpoint engineering
• ▹Solid troubleshooting across Windows 11 and macOS
• ▹Hands-on MDM experience — Hexnode, Intune, Jamf, or equivalent
• ▹Working knowledge of Entra ID and user account management
• ▹Jira Service Management or a comparable ticketing system
• ▹Networking fundamentals: WiFi, TCP/IP, VPN, DHCP/DNS

Soft skills

About the company

73 Strings is an innovative, AI-powered platform providing comprehensive data extraction, monitoring, and valuation solutions for the private capital industry, streamlining middle-office processes for alternative investments — data structuring, standardization, monitoring, and fair value estimation. It serves clients globally across Private Equity, Growth Equity, Venture Capital, Infrastructure, and Private Credit. Its 2025 $55M Series B — the largest in the industry — was led by Goldman Sachs, with participation from Golub Capital and Hamilton Lane, and continued support from Blackstone, Fidelity International Strategic Ventures, and Broadhaven Ventures.