Digital Customer Engineer

Stack

Responsibilities

• ▹Lead technical discovery and validation across pre-sales opportunities: demos, proof-of-concepts, RFP/RFI, and solution design
• ▹Drive scaled onboarding for new customers through standard playbooks, group sessions, and self-serve resources
• ▹Run 1:many adoption and consumption programs such as webinars, digital events, office hours, and targeted campaigns
• ▹Translate complex technical capabilities into clear, outcome-driven solutions
• ▹Develop and maintain reusable demo assets, scripts, and reference solution designs
• ▹Stay current on Cloudflare products, Internet technologies, and the competitive landscape

Requirements

• ▹3+ years in technical presales, solutions engineering, consulting, or a related role
• ▹Strong knowledge of Internet fundamentals (HTTP/S, DNS, TLS, networking concepts, APIs)
• ▹Experience with Zero Trust frameworks, SASE architectures, or cloud security platforms
• ▹Hands-on experience with scripting or development (Python, JavaScript, Go, Bash) and comfort with APIs/CLIs
• ▹Proven ability to run demos, whiteboard solutions, handle objections, and explain complex concepts to technical and business audiences
• ▹Comfortable using modern productivity and AI tools to scale output across a high volume of accounts
• ▹Comfortable working across multiple markets and time zones in the APAC region

Nice to have

• ▹Prior experience with SaaS security, CDN, networking, or developer platform vendors
• ▹Hands-on knowledge of cloud providers (AWS, Azure, GCP) and modern app architectures (serverless, containers, microservices)
• ▹Understanding of common application security risks (e.g. CSRF, XSS, SQLi) and mitigation strategies
• ▹Experience with regulatory or compliance frameworks (SOC-2, PCI DSS, HIPAA, GDPR)
• ▹Track record of building reusable assets such as demo environments, reference architectures, or presales tooling
• ▹Experience with customer adoption, onboarding, or scaled Customer Success programs

Soft skills

About the company

Cloudflare is on a mission to help build a better Internet, running one of the world's largest networks that powers millions of websites and Internet properties for customers from individual bloggers to Fortune 500 companies. Cloudflare protects and accelerates any Internet application without adding hardware, installing software, or changing code, and was named to Entrepreneur Magazine's Top Company Cultures list and ranked among Fast Company's World's Most Innovative Companies.