Freelance IT Support Technician L1 & L2 (m/w/d)

Responsibilities

• ▹Provide onsite technical support for hardware, software, and network issues
• ▹Install, configure, and maintain desktops, laptops, printers, and mobile devices
• ▹Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
• ▹Manage user accounts, permissions, and access in Active Directory
• ▹Respond to service desk tickets and ensure timely resolution within SLAs
• ▹Support meeting room technology and AV equipment
• ▹Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
• ▹Document incidents, solutions, and procedures
• ▹Monitor and report on the production environment (dashboards, KPIs)
• ▹Monitor and improve procedures and documentation

Requirements

• ▹Good technical knowledge of workplace and end-user services: Windows environment, Office 365, mobile and mail services, collaboration tools (MS Teams), inventory
• ▹Incident and request processing experience (ITIL, ticket tracking)
• ▹IT support experience in a large enterprise environment (400+ users)
• ▹At least 1 year of onsite support and customer care experience
• ▹Native Hungarian and fluent English
• ▹Organized, able to work independently, pragmatic and hands-on

Soft skills

About the company

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. Present in Europe, Africa, Asia and America, it offers its 4,000-strong workforce a demanding and stimulating environment. Through its Symbiotic Academy the group provides a hub for training, practical application and exchange in artificial intelligence and data. All positions are open to women and men alike, and to people with disabilities.