AI Solutions Manager, SMB

Stack

Responsibilities

• ▹Build and deepen relationships with AI/ML practitioners and executives to foster adoption and uncover new use cases
• ▹Conduct discovery with customers, demonstrate product capabilities, and propose tailored solutions
• ▹Collaborate with Solutions Engineering and Application Engineering on complex implementations
• ▹Run onboarding workshops and training sessions with customers
• ▹Run business reviews to demonstrate account value and identify opportunities
• ▹Proactively identify growth opportunities by analyzing customer usage
• ▹Own the full expansion and renewal sales cycle across the book of business
• ▹Maintain rigorous hygiene in CRM and internal tooling

Requirements

• ▹2+ years of experience as a Customer Success Manager in SaaS
• ▹Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts
• ▹A self-starter and customer-first mindset with the ability to thrive in limited process environments
• ▹Exceptional organizational skills managing multiple customer relationships effectively
• ▹Strong communication skills
• ▹Proven ability to demo technical products and translate their value into tailored solutions
• ▹A strong team player who values collaboration and collective success

Nice to have

• ▹Selling AI/ML or data infrastructure software to VP and C-suite stakeholders
• ▹Familiarity with AI/ML workflows or GenAI technologies

Soft skills

What we offer

• ▹Estimated annual salary and variable compensation of $140,000-$175,000, plus a competitive equity package
• ▹Comprehensive benefits: medical, dental, vision, 401(k) plan
• ▹Unlimited paid time off and generous parental leave
• ▹Remote-first company with optional offices in New York City and the San Francisco Bay Area, plus a WFH stipend

About the company

Arize AI is the leading AI & Agent Engineering observability and evaluation platform, helping AI engineers ship high-performing, reliable agents and applications from first prototype to production scale. The Series C company is backed by over $135M in funding and serves 150+ leading enterprises and Fortune 500 companies, including Booking.com, Uber, Siemens, and PepsiCo.