Support Engineer (EU/Germany remote, m/f/d)

Stack

Responsibilities

• ▹Own complex technical cases end-to-end: investigate, resolve, propose a workaround, or escalate to Engineering or Product
• ▹Ensure clear communication and SLA adherence throughout the ticket lifecycle
• ▹Escalate effectively to Engineering: complete reproduction steps, impact assessment, logs/queries/screenshots, and a hypothesis
• ▹Coordinate cross-functionally with Product and Engineering on prioritization
• ▹Debug product and integration issues end-to-end: analyze reports, reproduce behavior, isolate root causes
• ▹Diagnose technical problems using logs, system tools and troubleshooting frameworks
• ▹Triage and classify issues: distinguish configuration/integration errors, data issues, product limitations and genuine bugs

Requirements

• ▹3+ years in a role involving deep technical troubleshooting (e.g. Technical Support Engineer, QA Engineer with strong debugging)
• ▹Strong debugging and analytical skills, forming hypotheses and converging quickly on root cause
• ▹REST APIs and web fundamentals: HTTP, webhooks, auth (OAuth/JWT), idempotency
• ▹Experience testing REST APIs with tools such as Postman and/or cURL
• ▹Excellent communication skills bridging technical and non-technical audiences
• ▹Comfortable writing SQL (PostgreSQL) queries (joins, aggregations) to validate system state
• ▹Ability to read code to assist with debugging
• ▹Hands-on experience with logs and observability tooling (Datadog, Grafana, Splunk)
• ▹High ownership and autonomy
• ▹Experience with AI engineering tools (Claude, Codex) and understanding of the ecosystem
• ▹Fluent English

Nice to have

• ▹Previous experience supporting fintech web apps or ERP integrations (accounting, invoicing, payment systems)
• ▹Basic scripting/automation (Python/JS) to speed up investigations
• ▹Experience writing or maintaining technical documentation

Soft skills

What we offer

• ▹Deep fintech exposure: learn how a modern corporate card platform works end to end
• ▹Work in a growing team with big responsibilities
• ▹Choice of preferred OS, Windows or Mac
• ▹Flat hierarchy, transparent communication
• ▹Opportunity to grow in a dynamic, ambitious team
• ▹Flexibility and remote work possibility
• ▹Monthly company card allowance for lunches and coffee with colleagues

About the company

Pliant is a European fintech specializing in modular, API-first B2B payment solutions. Founded in Berlin in 2020, it now serves 3,500+ businesses and 20+ partners globally, and as a licensed e-money institution (EMI) issues credit cards in 11 currencies across 30+ countries.