Solutions Architect (EST or PST)

Stack

Responsibilities

• ▹Own complete post-sales customer engagements, providing direct technical guidance and solutions
• ▹Lead technical resolution of complex customer support issues as an escalation point
• ▹Design and implement systematic improvements to support process and infrastructure
• ▹Create automated solutions and self-service tools for common customer challenges
• ▹Analyze support ticket patterns to identify product improvement opportunities
• ▹Develop technical documentation, guides, and best practices
• ▹Collaborate with product and engineering teams to advocate for customer needs
• ▹Occasionally assist with implementation projects and pre-sales activities

Requirements

• ▹3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles
• ▹Strong software engineering background in at least one modern language (Python, JavaScript/TypeScript, Rust, C/C++)
• ▹Experience developing automation solutions and improving technical processes
• ▹Proven ability to troubleshoot complex technical issues in production environments
• ▹Excellent written and verbal communication skills

Nice to have

• ▹Experience with speech recognition, NLP, or related AI technologies
• ▹Knowledge of cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes)
• ▹Experience with API-first products and developer tools
• ▹Background in support automation techniques and tools

Soft skills

About the company

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT) and text-to-speech (TTS), and powering production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings on Deepgram's technology, including Twilio, Cloudflare, and Sierra. Backed by a recent Series C, Deepgram has processed over 50,000 years of audio and transcribed more than a trillion words.