Support Engineer (AMER)

Stack

Responsibilities

• ▹Provide initial and timely responses to support cases across billing, pre-sales, optimization and implementation topics
• ▹Triage cases: point users to prior answers, code examples, documentation, or escalate to technical/business team members
• ▹Monitor multiple feedback channels such as GitHub Issues & Discussions
• ▹Identify where internal tooling could be built or obtained to improve support efficiency
• ▹Reproduce issues, create test cases and improve test coverage

Requirements

• ▹3+ years of customer support experience serving technical/developer customers
• ▹Proficiency in SQL (ideally PostgreSQL), comfortable with complex queries
• ▹Excellent communication skills and fluency in English
• ▹Skilled with Linux/Unix operating systems and the command line
• ▹Experience with GitHub Issues and Discussions
• ▹Full-time position based in North American time zones

Nice to have

• ▹Database administration experience
• ▹Familiarity with popular JavaScript frameworks (React, Vue, Svelte) and Node.js
• ▹Computer Science degree

Soft skills

What we offer

• ▹Fully remote work, hiring globally
• ▹ESOP (equity) for every team member
• ▹Tech allowance to set up your ideal work environment
• ▹Health benefits (100% employee, 80% dependents)
• ▹Annual company off-sites
• ▹Flexible, asynchronous work
• ▹Annual professional development allowance

About the company

Supabase is the Postgres development platform, built by developers for developers, offering database, auth, storage, edge functions, realtime and vector search in one integrated platform. The team is fully remote, 280+ people across 55+ countries.