IT Project Leader (Further Training/Apprenticeship)

Responsibilities

• ▹Provide end-to-end client care as the central contact for all service-related topics
• ▹Ensure SLA-compliant service delivery and steer service quality together with SOC, DFIR and SecDevOps
• ▹Run regular service reviews, reporting and steering meetings, supporting clients in developing their SOC
• ▹Identify optimization and growth potential, actively supporting contract renewals and service expansions

Requirements

• ▹Completed commercial/technical training in IT, cybersecurity, or a comparable qualification
• ▹Several years of experience in customer success, service management, or IT/cybersecurity
• ▹Solid understanding of security operations (SIEM, SOAR, EDR, NDR) and managed services
• ▹Strong communication skills, customer orientation, and a structured working style

Soft skills

What we offer

• ▹Flexible working hours and home office option
• ▹Up to 2 extra vacation days per year beyond the statutory entitlement
• ▹Extra perks: job ticket, company bike, meal allowance, Corporate Benefits
• ▹Modern technical equipment including your own laptop
• ▹Extensive professional and personal development via the Bechtle Learning Campus
• ▹Team-building activities (annual company outing, Christmas party)
• ▹Company car, also available for private use

About the company

Part of the Bechtle group, which offers its own Bechtle Learning Campus for employee development.