Release & Test Operations Enabler (Customer Interaction)

Stack

Responsibilities

• ▹Serve as the primary point of contact for assigned CI domain business areas and products, aligning expectations and providing status, readiness, risks and next steps from a Release & Test perspective
• ▹Support customer teams with release/test tooling and processes (incl. UAT readiness and knowledge transfer)
• ▹Act as the Release & Test Operations Expert for end-to-end delivery: test preparation, defect management, cutover, deployment, hypercare and test environment readiness
• ▹Drive products in scoping Agile and Enterprise releases, covering dependencies, environments, risk focus and impacts
• ▹Coordinate release and test activities using the standard frameworks, tools and processes of the central Release and Test Management
• ▹Act as the CI-domain enablement and liaison expert, combining Customer Interaction process and data knowledge with release/test operations expertise
• ▹Provide training and guidance to stakeholders (e.g. onboarding Product Owners and team members) on Release & Test processes and tools

Requirements

• ▹Strong understanding of the end-to-end Release & Test lifecycle for Agile and Enterprise releases, including scoping, testing, test environment readiness, defect triage and rollout support (cutover, deployment, hypercare)
• ▹Experience delivering multi-country business releases, including front-end and back-end releases, with Customer Interaction processes
• ▹Ability to understand business release versions and country-specific release notes and translate them into release/test implications
• ▹Structured, detail-oriented working style with strong coordination, communication and reporting skills
• ▹Fluent English, written and spoken

Nice to have

• ▹Strong communication skills towards business users and IT teams
• ▹IT (SAP) project management and delivery experience (e.g. process expert) or key user experience
• ▹ITIL and ISTQB certifications

Soft skills

What we offer

• ▹International team with colleagues from all over the world
• ▹Own product with a focus on high-quality, stable solutions
• ▹Regular salary increases that follow inflation and reward loyalty
• ▹Continuous learning through an in-house e-learning platform and internal teams
• ▹Flexible working hours with home office possibility