Senior AI & Automation Engineer

Stack

Responsibilities

• ▹Own and deliver the workplace AI and automation backlog, from proof of concept through secure, supportable production implementation
• ▹Design and develop AI-assisted ticket handling, troubleshooting, knowledge search and autonomous workflows with risk-based approvals and human controls
• ▹Build intelligent self-service solutions, Copilot Studio agents and closed-loop automation to reduce manual Service Desk work
• ▹Develop GenAI and agent-based solutions using LLMs/SLMs, RAG, Agentic RAG, tool calling, MCP/A2A and LLMOps/GenAIOps practices
• ▹Integrate enterprise workplace platforms through APIs, orchestration, infrastructure as code, scripting and CI/CD pipelines
• ▹Automate workflows involving incidents, identity and access, endpoint provisioning, software, onboarding/offboarding, configuration and remediation
• ▹Implement DEX, AIOps and observability capabilities to proactively identify endpoint and user-experience issues and trigger automated remediation
• ▹Apply Zero Trust principles, least privilege, RBAC, secure agent and tool access, data protection, auditability and controlled approvals

Requirements

• ▹10+ years of experience in End User Services, EUC, workplace engineering, Service Desk, endpoint engineering or platform engineering, including large-scale workplace automation
• ▹Practical experience building AI, GenAI, Copilot or agent-based solutions and integrating enterprise platforms through APIs and orchestration
• ▹Demonstrated experience taking proof-of-concept solutions into secure, supportable production environments
• ▹Bachelor's degree in Computer Science, IT, Engineering or equivalent practical experience
• ▹Python, PowerShell, REST APIs, JSON, YAML, KQL
• ▹Microsoft 365, Intune, Windows Autopilot, Entra ID, Defender for Endpoint, Azure automation services, Power Platform
• ▹ServiceNow ITSM, ITOM, CMDB, Virtual Agent, Flow Designer, IntegrationHub
• ▹Ansible Automation Platform, Terraform, Infrastructure as Code, Git, CI/CD
• ▹Citrix Virtual Apps & Desktops, endpoint management, application delivery, Digital Employee Experience monitoring
• ▹Microsoft Copilot, Copilot Studio, Azure OpenAI, Microsoft Foundry, AI agents, RAG, vector search

Nice to have

• ▹Relevant Microsoft 365, Azure, Intune, Security, AI, Power Platform, Red Hat Ansible and/or ServiceNow certifications
• ▹Experience with ITIL, SRE, Zero Trust and FinOps
• ▹Experience with modern agentic AI

About the company

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and helping employers find the right talent. Its presence has grown rapidly in the USA, Europe and Sweden.