AI Systems Engineer

Stack

Responsibilities

• ▹Engineer AI agents and connectors and operationalize AI-native capabilities (Enterprise Apps connectors, Claude MCP integrations, custom Claude skills, Rovo agents) across the internal technology stack
• ▹Administer and continuously evolve Jira Service Management, including service catalog design, SLA management, queue configuration, request type rationalization and automated routing
• ▹Manage the full Atlassian Cloud ecosystem (Jira Software, Confluence, JSM, Guard, Loom, Trello, Bitbucket) with governance, user access management, project templates and platform health monitoring
• ▹Design and implement sophisticated workflow automations using Atlassian Automation, REST APIs and third-party middleware
• ▹Build and maintain integrations between Atlassian and adjacent enterprise systems (Slack, HR platforms, identity providers, monitoring tools) using webhooks, APIs and marketplace apps
• ▹Own JSM Assets configuration, data integrity and lifecycle management across IT hardware, software licenses and configuration items, keeping an audit-ready source of truth
• ▹Define and enforce ITIL-aligned processes (incident, change, problem and access management), translating business needs into governed, automated workflows
• ▹Ensure platform configurations meet data protection, access control and audit requirements, and support external audit engagements (KPMG, PwC) with documentation and evidence packages
• ▹Partner with internal teams (HR, Finance, Legal, IT, Security, GTM) to identify automation opportunities, gather requirements and deliver continuous improvements
• ▹Contribute to the platform roadmap in partnership with the BizTech BackOffice lead

Requirements

• ▹Hands-on experience with AI-native platforms and building on them: Claude/Anthropic, MCP, agent frameworks (Rovo or equivalent), connectors and prompt-based workflows; you have built and shipped something real
• ▹5+ years of hands-on administration of Jira Service Management, Jira Software and Confluence Cloud in enterprise, multi-team environments
• ▹Deep knowledge of JSM request types, workflows, SLAs, queues, automations and service catalog design
• ▹Proven experience building workflow automations using Atlassian Automation and/or third-party tools
• ▹Comfortable with REST APIs, webhooks and JSON for system integrations
• ▹Experience configuring and maintaining a CMDB or IT asset management system (JSM Assets, ServiceNow CMDB or equivalent)
• ▹Strong understanding of ITSM processes and ITIL v3/v4 frameworks, including incident, change, problem and request management
• ▹Understanding of IT General Controls (ITGC), access governance and audit-readiness requirements
• ▹Fluent in English, written and verbal

Nice to have

• ▹Scripting experience (Python, Groovy, JavaScript)
• ▹Experience with adjacent enterprise systems: identity providers (Okta, JumpCloud), collaboration tools (Slack, Zoom) or business systems (NetSuite, BambooHR, Salesforce)
• ▹Experience supporting external audit engagements
• ▹Atlassian certifications: ACP-620 (Jira Service Management), ACP-120 (Jira Administrator) or ACP-420 (Confluence Administrator)

Soft skills

What we offer

• ▹Relocation support if you are not yet based in the posted location
• ▹Hub office culture with three anchor days: Monday, Tuesday and Thursday

About the company

Sonar is a leader in AI code verification and governance for agent-centric software development. Products such as SonarQube help ensure that software generated by AI-assisted developers or autonomous agents is reliable, secure and maintainable. The company is profitable with over $400M in revenue and operates from global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo and Washington D.C.