Technical Consulting Engineer

Stack

Responsibilities

• ▹Resolve complex technical issues through deep-dive troubleshooting across network, application and cloud service provider environments
• ▹Lead cross-functional collaboration with internal engineering teams to document problem definitions, troubleshooting procedures and resolution steps
• ▹Drive continuous improvement by identifying workflows ripe for automation and contributing to the ThousandEyes customer support forum
• ▹Participate in a 24x7 support coverage model to ensure high availability and responsiveness for global customers

Requirements

• ▹Bachelor's degree in Computer Science, Engineering or a related field, or 4 years of equivalent professional experience in a technical support or engineering role
• ▹Proven experience working in a customer-facing technical support organization
• ▹Demonstrated expert understanding of network and application protocols (e.g. TCP/IP, DNS, HTTP/S, BGP)
• ▹Hands-on experience with Linux-based operating systems, including administration, troubleshooting and performance tuning
• ▹Proven experience managing technical issues in cloud-based or SaaS environments, including container orchestration (e.g. Kubernetes, Docker) and virtualization (e.g. KVM, VMware)

Nice to have

• ▹Professional certifications such as CCNA, CCNP, CCIE or DevNet
• ▹Proficiency in at least one scripting language, such as Python or JavaScript, for automation and data analysis
• ▹Experience with infrastructure-as-code tools such as Ansible or Terraform
• ▹Ability to communicate complex technical concepts clearly to technical and non-technical stakeholders
• ▹Strong understanding of security, authentication and SSO protocols within enterprise environments

Soft skills

About the company

Cisco ThousandEyes' cloud platform provides a collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers improve the quality of every digital experience.