ITSM Developer on Assignment at Trafikförvaltningen

Responsibilities

• ▹Develop, configure and customize Service Desk Plus based on agreed requirements
• ▹Create and further develop forms, portals, workflows, rules, notifications and reports
• ▹Develop integrations and data exchange between the ITSM tool and other systems
• ▹Further develop support for Incident, Problem, Change, Release and Configuration Management
• ▹Take part in requirements analysis and propose technical solutions
• ▹Troubleshoot, fix and improve existing solutions
• ▹Work with testing, quality assurance and technical documentation
• ▹Contribute to knowledge transfer and handover to the operations organization
• ▹Work closely with the product owner, Tech Lead, architects, security functions and external suppliers

Requirements

• ▹At least three years of documented experience in developing and configuring ITSM tools
• ▹Experience from at least two assignments developing and configuring ITSM functionality, such as portals, forms, workflows, rules, notifications or access control
• ▹Experience from at least two assignments developing or configuring integrations and data exchange between ITSM tools and other systems, for example via REST/API and JSON
• ▹At least two years of documented experience with ITSM solutions supporting ITIL-based processes (Incident, Problem, Change, Release, Request, Configuration Management/CMDB)
• ▹Experience from at least two assignments with scripting or equivalent technical customization when developing and configuring ITSM tools
• ▹Experience from at least two assignments covering at least three of these areas: testing, troubleshooting, technical documentation, version control and release management

Nice to have

• ▹At least three years of documented experience developing and configuring Service Desk Plus
• ▹Experience from at least one assignment developing or extending CMDB/Configuration Management in an ITSM tool
• ▹Experience from at least one assignment introducing a new ITSM tool, including handover to an operations organization

Soft skills

What we offer

• ▹Permanent employment with the client
• ▹Full-time assignment expected to run until October 2027
• ▹Building up a newly formed development team and its ways of working