Senior IT Support Engineer I

Responsibilities

• ▹Troubleshoot and support all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
• ▹Handle procurement, asset and inventory management for all IT hardware and software
• ▹Collaborate across departments such as Facilities, Sales, Engineering and People Operations
• ▹Manage IT communication between headquarters and the remote office
• ▹Perform system imaging, application configuration and security policy enforcement
• ▹Provide daily onsite office support, Monday to Friday
• ▹Coach and mentor peers, lead cross-functional projects and drive end-user technology decisions

Requirements

• ▹4+ years of working experience in an IT Support role
• ▹Working knowledge of Windows and OSX operating systems
• ▹Working knowledge of Lenovo and Apple hardware
• ▹Knowledge of networking concepts, comprehensive understanding of networking
• ▹Working knowledge of voice and video conferencing solutions
• ▹Lead complex initiatives to scale and transform the business
• ▹Excellent verbal and written communication skills in English and Polish
• ▹Technical certification in desktop operating systems
• ▹Experience leading large, complex enterprise initiatives on a global scale
• ▹Keep knowledge and skills up to date

Nice to have

• ▹Mac certification
• ▹PMP certification
• ▹Network certification
• ▹Knowledge of Zoom and RingCentral

Soft skills

About the company

Box (NYSE: BOX) is a leader in Intelligent Content Management. Its platform helps organizations collaborate, manage the entire content lifecycle, secure critical content and transform business workflows with enterprise AI. Founded in 2005, it is headquartered in Redwood City, CA, with offices in the United States, Europe and Asia.