IT Support Specialist

Responsibilities

• ▹Provide in-person support for users in the IT Lounge
• ▹Respond to user requests via chat and ticketing systems
• ▹Troubleshoot hardware and software problems on Apple, Windows and ChromeOS products, including desktops and laptops
• ▹Build and deploy new laptops using standard tools such as JAMF, Intune and Apple Business Manager
• ▹Take part in IT onboarding and welcome sessions
• ▹Manage system access for users
• ▹Deploy and support software for end users
• ▹Help maintain functionality in conference rooms and all-hands spaces
• ▹Manage hardware and software inventory

Requirements

• ▹Experience in IT support roles, including hardware troubleshooting on common business systems (Apple, Windows, Chromebook)
• ▹Basic AV and networking skills: video conferencing, WiFi, VPN
• ▹Experience working in a distributed team whose HQ may be in another location
• ▹Experience using and managing ticket-based enterprise workflow systems (for example Asana, Zendesk or similar)
• ▹Positive, service-oriented attitude
• ▹Solid problem-solving skills
• ▹Ability to lift heavy equipment (50+ pounds) as needed

Soft skills

What we offer

• ▹Mental health, wellness and fitness benefits
• ▹Career coaching and support
• ▹Inclusive family-building benefits
• ▹Long-term savings or retirement plans
• ▹In-office culinary options for dietary preferences
• ▹Hybrid working model
• ▹Yearly pay equity audit

About the company

Asana is a leading platform for human and AI collaboration, relied on by millions of teams worldwide. It has 13+ offices and an office-centric culture with hybrid elements.