Service Desk Team Leader

Stack

Responsibilities

• ▹Operational management of the Service Desk, coordinating activities and tracking indicators
• ▹Liaise with the IT department and business units
• ▹Lead the support team, supervise tickets and continuously improve service quality
• ▹Steer flows, reporting, run meetings and write procedures in Confluence
• ▹Cover Windows/Mac environments, iOS/Android mobile devices, office equipment, access and rights management, and user support

Requirements

• ▹Proven experience in managing a support team, supervising tickets and continuously improving service quality
• ▹Windows/macOS
• ▹Azure AD
• ▹Intune
• ▹JAMF
• ▹Jira SM (admin)
• ▹Confluence

What we offer

• ▹Hours 9am-6pm Monday to Thursday and 9am-5pm on Friday, 39-hour weekly contract

About the company

METALINE is an IT services company specialised in managed infrastructure, managed services and digital workplace, helping companies manage and optimise their IT infrastructure.